Privacy Policy

Information we may collect

To provide an online casino service, Eternal Slots Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks required and the choices you make. We aim to collect information that is reasonably needed for operating the website, supporting players, meeting legal obligations and maintaining a secure gambling environment.

Account and identity details

This may include your name, date of birth, contact details, login information, account preferences and other details provided when you register or update your account. We may also receive information you provide when communicating with support, responding to account questions or making a request about your personal information.

Verification information

Where identity, age, location or account verification is required, we may handle relevant documents and information. This can include identification documents, proof of address, images or other material supplied for verification. Such information may be reviewed to help confirm that an account is genuine, prevent unauthorised use and support responsible access to gambling services.

Payment and transaction records

We may record information about deposits, withdrawals, wagers, wins, account balances and other account transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials. Transaction records can also be used for reconciliation, customer support, security checks and legal or regulatory obligations.

Device, usage and cookie data

When you use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, approximate location, pages visited, session information and general interaction details. We may also use cookies and similar technologies to remember preferences, keep the website functioning, improve performance, understand usage and support security.

How we use information

Personal information may be used for the purposes connected with providing and managing casino services. We seek to use information fairly and only for appropriate business, security, support and compliance purposes. Depending on the circumstances, this may include the following:

• Creating, maintaining and administering your player account.
• Processing account activity, deposits, withdrawals and other transactions.
• Confirming your identity, age, location and eligibility to use relevant services.
• Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Providing customer support, responding to enquiries and resolving complaints.
• Sending service messages about your account, transactions, security or important changes.
• Improving website functionality, reliability, content, features and user experience.
• Understanding general website activity through reports, analytics and technical monitoring.
• Meeting legal, compliance, record-keeping and responsible gambling obligations.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where marketing communications are available, we may use your contact details to send information about services, features or offers where permitted and where you have provided any consent that may be required. You can withdraw consent to marketing at any time. Even after opting out, you may continue to receive essential service communications, such as security notices, transaction updates or information about changes affecting your account.

Sharing information

Information may be shared with carefully selected service providers where this is needed to operate the website or provide services. These parties may support payment processing, identity verification, fraud prevention, technology, hosting, analytics, communications, customer support or security. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to comply with a legal requirement, respond to a valid request, protect a person from harm, investigate suspected misconduct or protect the website and its users. If information is transferred or handled in another location, reasonable steps should be taken to support appropriate protection and secure processing.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for functions such as account access, navigation, security and session management. Others may help remember preferences, measure performance or understand how the website is used. Cookie availability and purposes may change as website features develop.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect account access, website functionality, preferences or other parts of the service. Your browser may also allow you to delete cookies that have already been stored on your device.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure communications and procedures for handling security incidents. No website, online service or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The period may depend on the type of information, the reason it was collected, account activity, dispute or security needs, and applicable legal obligations.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, or may need to be retained to establish, exercise or defend legal rights. When information is no longer required, reasonable steps may be taken to delete it, securely destroy it or make it anonymous.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@eternalslotscasino.best. Please clearly describe your request and provide enough information for us to understand what you need. We may ask for reasonable information to confirm your identity and protect your account before releasing, changing or deleting information.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and request an update.
• Deletion: ask for personal information to be deleted where it is no longer required and deletion is legally available.
• Marketing consent: withdraw consent to promotional communications by contacting support@eternalslotscasino.best or using an available unsubscribe option.

A deletion request may not apply to records that must be retained for legal, security, dispute-resolution or other legitimate purposes. Similarly, access may be limited where providing information could adversely affect another person, reveal confidential security information or conflict with a legal obligation. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

Changes to this policy

This Privacy Policy may be updated when services, technology, business processes or privacy requirements change. The latest version published on the website will apply from its stated publication or update date. Players should review this page periodically to understand how information may be handled. If a change is significant, additional notice may be provided through the website or by an appropriate account communication.

By using Eternal Slots Casino services after an updated policy is made available, you acknowledge the information provided in the current version, subject to any rights and choices available to you under applicable requirements.