Betting Rules

1. General betting conditions

Eternal Slots Casino may offer online casino games, betting products or other entertainment services from time to time. The products available to you may depend on your location, account status, age, verification status and the laws that apply to you. You are responsible for checking that online gambling is permitted in your jurisdiction before using the website. Players in Australia should only use services that are lawful and available to them.

You must be at least 18 years of age, or the minimum legal gambling age that applies in your location, whichever requirement is relevant. You must provide accurate, current and complete information when registering and whenever information is requested for account checks. An account must be used only by the person whose name appears on the account. You must not allow another person to access, operate or place bets through your account.

Before placing a bet, check the game, market, stake, odds or displayed terms carefully. A bet is generally treated as placed when it has been accepted and recorded by the website. A selection shown on screen is not necessarily a confirmed bet until acceptance is displayed. You should keep your own record of bets, transactions and account activity and report anything that appears incorrect as soon as possible.

• Only one personal account may be used unless the website expressly permits otherwise.
• You must keep your login details private and take reasonable steps to protect access to your account.
• Bets must be placed using funds that belong to you and that you are legally entitled to use.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not attempt to interfere with the website, its software, security systems or the operation of any game.

2. Bet acceptance, records and settlement

A bet may be refused, cancelled, limited or suspended where this is reasonably necessary to comply with law, protect the website or correct an error. The website may also apply account, game or transaction limits. Any applicable limits or restrictions may be communicated through the website or your account. Unless a specific product rule says otherwise, a bet is not final until it has been accepted by the system.

The information recorded in the website’s systems will normally be used to determine whether a bet was placed, the amount involved, the relevant outcome and the settlement result. If there is a disagreement about a transaction, the available account, technical and transaction records may be reviewed. You should contact support through the available website channels if you believe a bet, balance or result has been recorded incorrectly. Do not provide sensitive payment or identity information through an unofficial channel.

Game results are determined by the rules and technical processes applicable to the relevant product. Where a game uses a random number generator or another automated outcome system, the result produced by that system will generally determine the outcome, subject to applicable checks and rules. Previous results do not affect future results. No strategy, pattern or betting system can guarantee a win.

Cancellations, void bets and technical interruptions

If a game, market, event or transaction is affected by an obvious error, system fault, incorrect information, interruption or other exceptional circumstance, the website may review the activity and take appropriate action. This may include correcting a balance, cancelling a bet, voiding a transaction or applying the result that should have applied under the relevant rules. The website will aim to act fairly and consistently when addressing errors.

You must not continue betting if you know or suspect that a technical problem is displaying incorrect information or allowing an unintended result. If your connection is interrupted, a bet may still have been received and accepted. Check your account history before attempting to place the same bet again, as repeating an action could create an additional transaction.

3. Payments, balances and account checks

You may need to add funds to your account before placing certain bets. Payment methods, availability, minimums, maximums and processing conditions may vary and will be shown where relevant. You should use a payment method held in your own name unless another arrangement has been expressly approved. Third-party payments may be restricted, delayed or rejected, and additional verification may be required.

Your account balance may include deposited funds, winnings, adjustments, promotional amounts or other categories that are subject to different conditions. Before using any promotional offer, read the specific terms attached to that offer. Those terms may explain eligibility, qualifying activity, expiry, wagering requirements, restricted games and the treatment of any resulting winnings. If no offer-specific terms apply, the general website terms will apply.

Eternal Slots Casino may carry out identity, age, payment, source-of-funds or other compliance checks. You may be asked to provide documents or information before certain account functions can be used. A withdrawal or other transaction may be delayed while checks are completed. You must ensure that documents supplied are genuine, readable, current where required and belong to you.

• Do not attempt to withdraw funds obtained through fraud, misuse, chargeback activity or another prohibited act.
• Notify the website promptly if you identify an unauthorised transaction or suspect that your account has been compromised.
• Keep your personal, payment and contact information up to date.
• Do not use multiple accounts to avoid limits, checks, exclusions or other account controls.
• Any correction to an account balance does not remove your obligation to comply with these rules.

4. Fair play, responsibility and complaints

Betting should be treated as paid entertainment, not as a way to earn income or recover losses. Only bet amounts that you can afford to lose, set a budget before you play and take regular breaks. Never chase losses, borrow money to gamble or gamble when you are affected by alcohol, drugs, stress or other factors that may affect your judgement.

Account tools and safer gambling controls may be available, including deposit or wagering limits, time reminders, cooling-off periods and account self-exclusion. Availability and operation may vary. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service or qualified professional.

Prohibited conduct

You must not manipulate a game, exploit a software fault, use automated betting tools without permission, create false accounts, disguise your identity, collude with another person or interfere with another player’s use of the website. Attempts to bypass responsible gambling controls, verification procedures, technical restrictions or account limits may result in activity being reviewed and access being suspended or closed.

Questions and complaints

If you have a question about a bet, result, payment, account decision or rule, use the support or contact channel made available on the website. Include the relevant account information, date, transaction reference and a clear description of the issue, but do not send your password. Complaints will be reviewed using the information available and may require identity or transaction verification. You should allow reasonable time for a response and provide any further information requested.

These Betting Rules may be updated when the website, products, legal requirements or operational processes change. The current version published on the website applies to future activity unless a different arrangement is required by law. If any part of these rules conflicts with applicable law, the legal requirement will prevail. Continuing to use the website after an update indicates that you have reviewed and accepted the revised rules.